We're sorry to see you go, but if you've decided to close your OXFUN account, we're here to help. Please follow the steps below to begin the account closure process.
Step 1: Clear Your Balance and Cancel Open Orders
Before you close your OXFUN account, you must clear your balance and cancel any open orders you have in the market. You can cancel open orders by going to the 'Open Orders' tab and clicking on the 'Cancel All' button. You can clear your balance by navigating to the 'Funds' tab and withdrawing any remaining funds.
Step 2: Contact Customer Support
Once your balance is cleared and your open orders are cancelled, please reach out to our Customer Experience team using the OXFUN live chat and include the following information in your request:
Your full name
The wallet address associated with your OXFUN account
The reason for closing your account
Step 3: Wait for Confirmation
After you send the message, our Customer Experience team will begin verifying and processing your request. Upon completion, you will be sent a message confirming that your account has been closed. This process typically takes 2-3 business days.
Important Notes
Once your account is closed, it cannot be reopened.
If you have any open positions in the market, you must close them before requesting to close your account.
We hope this guide has been helpful in closing your OXFUN account. If you have any questions or concerns, please feel free to contact our Customer Experience team using the in-site live chat.